Question 1

Is TrackALetter part of USPS?

Accepted Answer

No. TrackALetter is an independent software service. It is not USPS or a government agency. See the Legal Disclaimer for more context.

Question 2

Is my label PDF private?

Accepted Answer

Yes. Label PDFs are served through authenticated, owner-checked routes. Other customers and anonymous users cannot open them.

Question 3

Do letters and flats include tracking?

Accepted Answer

Eligible TrackALetter letters and flats use scan-based barcode events that can show movement through USPS automated equipment and may show delivery-related updates. Scan coverage can vary, events may be skipped or delayed, and this is not Certified Mail, signature confirmation, or guaranteed legal proof of delivery. Packages use supported carrier tracking where available.

Question 4

Is this the same as USPS Tracking?

Accepted Answer

Packages may use supported carrier tracking. Letters and flats use scan-based barcode events, which are different from hand-scanned package tracking and Certified Mail.

Question 5

Is this proof of delivery?

Accepted Answer

No. TrackALetter tracking is not guaranteed legal proof of delivery. If formal proof is required, use Certified Mail, signature confirmation, or another approved USPS service.

Question 6

Why did my letter show delivered early or not update?

Accepted Answer

Scan-based events can be early, delayed, skipped, or affected by USPS processing. Some eligible letters and flats may receive limited scan events depending on routing and equipment.

Question 7

Can I create package labels?

Accepted Answer

Yes. Select Package and enter the packed weight and dimensions. Package tracking is available when supported by the selected service. Review the Shipping Guide before creating a label.

Question 8

Do I need a subscription?

Accepted Answer

No subscription required. Pay per label or optionally use TrackALetter Balance. See Pricing for current service fees.

Question 9

What fees do I pay?

Accepted Answer

You pay postage plus the TrackALetter service fee. The full total is shown before checkout.

Question 10

What payment methods are supported?

Accepted Answer

Stripe-hosted Checkout accepts cards and may show eligible wallets such as Apple Pay, Google Pay, or Link.

Question 11

How does TrackALetter Balance work?

Accepted Answer

Balance is optional. Card-funded Balance is available after its card payment succeeds. Bank reloads may take several business days to clear and are not spendable until confirmed.

Question 12

Can pending bank reloads buy labels?

Accepted Answer

No. Pending bank reloads are not available for label purchases until the payment processor confirms the funds have cleared.

Question 13

Can I refund a label?

Accepted Answer

Eligible unused Package labels may offer a refund request for a limited time. Letter and Flat refund requests are not available in TrackALetter v1. Review the Refund Policy before purchase.

Question 14

Why do refunds take time?

Accepted Answer

Payment refunds and postage-provider refunds are separate. Customer funds move after an eligible provider refund is accepted.

Question 15

What happens if postage is adjusted later?

Accepted Answer

USPS or the provider may report an adjustment after measuring the mailpiece. TrackALetter does not automatically charge a saved card for APV without separate explicit authorization.

Question 16

How does TrackALetter protect private shipment data?

Accepted Answer

Private label PDFs, History, Balance, Address Book records, and admin data require authenticated owner or admin access. Public tracking lookup does not expose addresses, PDFs, payment details, or account history. See the Privacy Notice for more detail.

Question 17

Can I use this for prohibited items?

Accepted Answer

No. Follow USPS, legal, and TrackALetter Acceptable Use restrictions for prohibited, hazardous, illegal, or restricted mail.

Question 18

What if I entered the wrong address or weight?

Accepted Answer

Do not use an incorrect label. If eligible, request cancellation promptly and create a corrected label after checking the original status.

Question 19

How do I get help with an order?

Accepted Answer

Contact support with your account email, order ID if available, and a concise issue summary. Never send a password or full card number.

Common questions, plainly answered

Platform and independence

Labels and tracking

Pricing and payments

Balance

Refunds

Privacy/security

Shipping setup

Account and support