Question 1

What is TrackALetter?

Accepted Answer

TrackALetter is an independent online service for creating printable USPS postage and keeping labels and available tracking updates together. It is not USPS or a government agency.

Question 2

What can I mail?

Accepted Answer

The initial catalog supports First-Class Mail Letters, First-Class Mail Flats, and Ground Advantage Packages. Priority, Express, Certified, Special workflows, and Batch Labels are coming soon.

Question 3

How much does it cost?

Accepted Answer

You pay USPS postage plus the TrackALetter service fee. The full total appears before checkout.

Question 4

Do I need a subscription?

Accepted Answer

No. Pay per label or optionally use TrackALetter Balance.

Question 5

Is card-funded Balance always cheaper for packages?

Accepted Answer

No. Package service fees vary with USPS postage and payment path. Card-funded or mixed Balance may cost more than Pay Once. Compare the exact totals before confirming.

Question 6

Can letters and flats be tracked?

Accepted Answer

Eligible letters and flats can receive automated USPS processing scans. Packages use available USPS package tracking.

Question 7

What can tracking scans show?

Accepted Answer

Tracking updates appear when USPS processing data becomes available.

Question 8

Are tracking scans guaranteed?

Accepted Answer

Letter and flat updates come from USPS mail-processing events and aren't guaranteed. An acceptance event may not appear, and updates can be delayed or incomplete. A delivery indication is not necessarily a physical mailbox scan.

Question 9

How do I print my label?

Accepted Answer

Open the label from the success screen or History, print it at actual size, and follow the placement shown on the label.

Question 10

Can I reprint a label?

Accepted Answer

Yes. Sign in, open the shipment in History, and use the protected label download. Reprinting does not buy postage again.

Question 11

What happens if something goes wrong?

Accepted Answer

Do not buy the same label again. Check History first, then contact support with the order number if the label is still processing or unavailable.

Question 12

Is letter tracking the same as USPS package tracking?

Accepted Answer

No. Packages use USPS package tracking. Letters and flats use scans from automated mail-sorting equipment, so their updates can differ.

Question 13

Is tracking proof of delivery?

Accepted Answer

No. Tracking is informational and is not guaranteed legal proof of delivery. Choose an appropriate USPS proof service when formal evidence is required.

Question 14

Why did my letter update early or stop updating?

Accepted Answer

Automated sorting scans can be early, delayed, skipped, or unavailable. Delivery status may be estimated from the latest processing and routing data.

Question 15

What does Label created mean?

Accepted Answer

TrackALetter adds Label created when the label is successfully created. It is a TrackALetter lifecycle milestone, not a USPS scan.

Question 16

What time is shown for a tracking update?

Accepted Answer

Carrier updates use the event time supplied by the carrier. Routine tracking checks do not change the displayed shipment time.

Question 17

Is my label private?

Accepted Answer

Yes. Label files require signed-in owner access. Public tracking does not show addresses, labels, payment details, or account history.

Question 18

How can I pay?

Accepted Answer

Pay in USD by credit/debit card or eligible Apple Pay / Google Pay. You can also use cleared TrackALetter Balance. New card Checkout does not offer Link, Klarna or buy-now-pay-later methods. Wallet availability depends on your device and payment configuration.

Question 19

Can I save a card without enabling Auto-Refill?

Accepted Answer

Yes. Stripe Checkout has an optional save-card checkbox for future purchases you initiate. You can pay without saving or use another card. Manage saved cards on Balance to remove future Checkout redisplay; any separately authorized Auto-Refill remains unchanged and must be changed or disabled separately.

Question 20

How does Balance work?

Accepted Answer

Balance is optional. Card-funded Balance is available after payment succeeds. Bank reloads may take several business days to clear.

Question 21

Can pending bank funds buy labels?

Accepted Answer

No. Bank reloads cannot buy labels until the payment processor confirms that the funds have cleared.

Question 22

Can I refund a label?

Accepted Answer

Eligible unused Letter, Flat, and Package labels may offer a cancellation request during TrackALetter's current one-hour request window. Provider review can approve, deny, delay, or leave the result unclear; submitting a request is not proof that money was returned. Review the Refund Policy before purchase.

Question 23

Why can a refund take time?

Accepted Answer

Postage cancellation and refund results can remain pending or require provider or administrator review. Customer money moves only after authoritative evidence supports settlement.

Question 24

What if I entered the wrong address or weight?

Accepted Answer

Do not use an incorrect label. Check its status and request cancellation if available before creating a corrected label.

Question 25

What happens if USPS adjusts package postage?

Accepted Answer

USPS may adjust package postage after measuring it. TrackALetter does not automatically charge a saved card for an adjustment without separate authorization.

Question 26

Can I mail prohibited or restricted items?

Accepted Answer

No. Follow USPS rules and the TrackALetter Acceptable Use Policy for hazardous, illegal, prohibited, or restricted mail.

Question 27

How is shipment information protected?

Accepted Answer

Private labels, History, Balance, and saved addresses require signed-in owner access. See the Privacy Notice for more detail.

Question 28

How do I get help with an order?

Accepted Answer

Contact support with your account email, order number if available, and a short description. Never send a password or full card number.

Common questions, plainly answered

Getting started

Tracking details

Payments and Balance

Refunds and corrections

Safety and support