Contact
Get help with your account or label
Include your account email, order ID if available, and a concise issue summary so support can investigate safely.
Account or login
Include your account email and a short issue summary, but never send your password or verification code.
Label issue
Include the order ID if available, account email, mail type, and a short description. Do not email the full label PDF unless support requests it securely.
Refund request
Use the in-app refund action first when available, then include the order ID and request status.
Payment issue
Include the order ID and payment status. Never send a full card number or CVC.
Bug report
Include the page, approximate time, device/browser, and what you expected to happen.
Email support
Email trackingletter@gmail.com. Include the account email, relevant order ID if available, and a concise issue summary.
Do not email passwords, verification codes, full card details, API keys, webhook secrets, or provider credentials.
Response timing
TrackALetter will respond as soon as practical. Complex payment, provider, refund, or postage-adjustment questions may require additional review before a complete answer is available.