Contact
Get help with your account or label
Email support with your account email, order ID if available, and a short summary so we can investigate safely.
Email TrackALetter Support
Please include your account email, relevant order ID if available, and a concise issue summary.
What to include
Account or login
Include your account email and a short issue summary.
Label issue
Include the order ID if available, account email, mail type, and a short description.
Refund request
Use the in-app refund action first when available, then include the order ID and request status.
Payment issue
Include the order ID and payment status. Never send a full card number or CVC.
Bug report
Include the page, approximate time, device/browser, and what you expected to happen.
Keep sensitive information out of email
- Do not send passwords or verification codes.
- Do not send full card numbers or CVCs.
- Do not send API keys, webhook secrets, provider credentials, or database URLs.
Response timing
TrackALetter will respond as soon as practical. Complex payment, refund, or postage-adjustment questions may require additional review before a complete answer is available.