Refund Policy

Submitting a cancellation or refund request does not guarantee approval. Eligibility depends on label type, label status, provider rules, USPS rules, tracking or scan activity, and the results of provider review.

When available, the in-app Cancel label / Request refund action is offered for a limited period after creation. The current request window is one hour. A label must remain unused while a request is pending.

A refund may be denied if a label is used, mailed, scanned, accepted, altered, expired, duplicated, or otherwise ineligible under provider or USPS rules.

Package cancellation requests are submitted for provider review when supported. Customer funds are not moved merely because a request was submitted. An eligible refund is processed only after the provider reports an accepted result or another verified resolution applies.

Eligible unused Letter and Flat labels may offer an in-app cancellation request using the stored USPS IMb identity. TrackALetter submits the request for provider review; the response may be accepted, denied, disputed, delayed, or unclear. Letter and flat updates come from USPS mail-processing events and aren't guaranteed. An acceptance event may not appear, and updates can be delayed or incomplete. A delivery indication is not necessarily a physical mailbox scan. The limited scan visibility can make use and eligibility harder to confirm.

Provider review and transaction-report confirmation may take time. TrackALetter cannot promise a specific approval date. Review the status in History and avoid creating a replacement transaction unless the application clearly instructs you to do so.

When an eligible pay-per-label refund is processed through Stripe, it normally returns to the original payment method. Bank and card processing timelines vary. TrackALetter cannot redirect a Stripe refund to a different card or account.

A failed Stripe refund may require customer-support review. If the application reports a refund failure, contact support with the order ID instead of submitting repeated requests.

TrackALetter Balance is not a general withdrawal account. In limited cases, an administrator may return provably unused original card-funded principal to that original payment method. The return is limited by the original payment's remaining refund capacity, verified funding lineage, current same-source Balance, holds, disputes, and other obligations. An alternate card, bank account, or person cannot be used.

Partial card returns may be available within those limits. Bank-funded returns are limited to a verified full original-payment return when the entire principal remains available and conflict-free. Pending, failed, or unclear provider outcomes are not described as completed and may require administrator review.

Provider postage and the TrackALetter service fee are separate parts of a label purchase. A provider's acceptance of a postage refund does not automatically require a refund of the TrackALetter service fee. Service fees are not automatically refunded unless the transaction flow expressly provides otherwise, TrackALetter approves another remedy, or applicable law requires a refund.

An eligible refund for a Balance-paid purchase is credited back to the user's TrackALetter Balance after the required provider confirmation. Balance is not withdrawable as cash and is not transferable to another user, except where applicable law requires a different result.

Bank reloads are not available to spend while pending. Failed bank payments remove the pending reload without creating spendable Balance. A bank return or final ACH dispute after success reverses as much remaining bank-funded Balance as is available. Any unrecovered amount may place the account under payment review; TrackALetter does not intentionally reduce wallet components below zero.

USPS or a provider may report an APV or other postage adjustment after purchase. Adjustments are separate from cancellation requests and require reconciliation under the Postage adjustments section of the Terms of Service.

Phase 1 does not automatically debit Balance, credit an overpayment, create a negative Balance, or impose overdue purchase restrictions. Customers repay an approved assessment only through a separate Checkout they initiate. Disputed or ambiguous evidence remains noncollectible. Provider credits and customer refunds require separate reconciliation.

Saved payment methods are not charged for APV or postage adjustments. Saving a card or enabling Auto-Refill does not authorize an automatic saved-card APV charge.

Review the Terms of Service, Pricing, and your label status in History. For help, use the Contact page and include the order ID.